To continue using the FeelSpace app for connecting with counselors, you must be:
SCOPE; ACCEPTANCE OF TERMS - At FeelSpace App (“FeelSpace App”, “we”, or “us”), our goal is to help students connect with a qualified mental health professional that will be there for them when they are in need to be heard.
These Terms govern your access and use of the Services, describe what information we collect through the Services, and explains how we use, transfer, and store your information after we collect it. This policy will inform you if and to whom we disclose any of that information, and what choices you have in how we use that information. We hope that knowing how and why we use data will help you make an informed choice about using the Services. If you don’t agree to these Terms, you may not use the Services.
CONSENT; CHANGES TO TERMS - We care about you and we want to be thoughtful about the Terms and how FeelSpace App works. So, these terms may be changed from time to time. Any changes will be effective immediately upon our posting them to our website at feelspace.org. (So the version you’re reading right now is the version in effect). Continuing to use the Services after we’ve changed the Terms will mean that you accept the revised Terms.
NATURE OF THE SERVICES - Our App is developed to connect you to mental health professionals. However, please remember that your use of and participation in our services does not constitute an attorney-client relationship, a doctor-patient relationship, a therapist-client relationship, a therapist-patient relationship, or any other sort of confidential relationship. We’re not your doctor, your therapist, your lawyer, your mom, or your best friend. FeelSpace App is not a substitute for professional health care, mental health treatment, psychiatric care, or counseling of any kind. If you believe you are experiencing a medical emergency, you should immediately call your doctor or 911. And, if you are experiencing a clinical or long-term issue, you should consult a medical professional. You are in charge of you -- we can ask questions and nudge you in a healthy direction, but only you control your own actions, reactions, and words.
RISKS, USE OF SERVICES - You assume all risk for use of the Services. Neither FeelSpace App nor any of our employees, Crisis Counselors, agents, service providers, or any other entities with whom FeelSpace App has contracted, shall have any liability for or in connection with (1) actions taken by you or a third party, during, after, or as a result of your use of the Services, or not taken by you or a third party, or (2) the unavailability of the Services, and you agree to indemnify us and hold us harmless for damages arising out of (A) your use of the Services, (B) your breach of these Terms, (C) your violation of the law, (D) claims asserted by third parties that you are in breach of these Terms or (E) information provided by you through FeelSpace App. Without limiting the foregoing, in no event shall FeelSpace App be liable for any special, incidental, consequential, exemplary, or indirect damages.
The Services are provided on an “as is” basis and “as available” basis. We do the best we can and are constantly improving, but can’t make any guarantees. FeelSpace App and its service providers expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the above, FeelSpace App and its service providers make no warranty that FeelSpace App will (A) meet your requirements; (B) be uninterrupted, timely, secure, or error-free; or (C) meet your expectations. The foregoing disclaimers of liability apply to all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect or delay in operation or transmission, whether for breach of contract, tortious behavior, including negligence, or any other cause of action.
PROHIBITED USES; RIGHT TO TERMINATE ACCESS - You may use our Services only for lawful purposes and in accordance with these Terms. You agree to use the Services only for lawful and legitimate purposes. You agree not to use the Services: in any way that violates any applicable federal, state, local and international law or regulation;
for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personal information or otherwise;
THIRD PARTY SERVICES - If you contact us through a Third Party Service (A) both FeelSpace App and the third party that runs the Third Party Service may have access to the content of the messages you share and (B) your information may be shared between us and that third party. For example, we and the third party may exchange your location information to contact local law enforcement or emergency services in an emergency. Moreover, these Terms only apply to you and FeelSpace App. We are not responsible for, and make no representations regarding, the policies or practices of any Third Party Service. If you contact us through a Third Party Service, you are subject to these Terms as well as the terms and policies of the Third Party Service. We encourage you to review the terms and policies of any Third Party Service you use to contact FeelSpace App. If you do not wish to be subject to a Third Party Service’s terms or policies, please do not contact FeelSpace App or our Services through a Third Party Service; instead, you may contact FeelSpace App by texting 741741.
COLLECTION AND USE OF PERSONALLY IDENTIFIABLE INFORMATION - “Personally Identifiable Information” is data that can be used to uniquely identify you, like your full name or home address. FeelSpace App does NOT collet “Personally Identifiable Information”. During your use of FeelSpace App you may be asked (but never required) to voluntarily provide some Identifiable Information, including but not limited to your year of birth and your gender and your location. We believe this information will help the counselor serve you better.
PURPOSES FOR PROCESSING DATA - Our lawful purposes for processing your data include consent (where you have given consent), contract (where processing is necessary to deliver the Services as you requested by texting us), protecting your vital interests, performing tasks carried out in the public interest, and the legitimate interests of FeelSpace App (namely, to help users like you stay safe and healthy in a crisis). In short, we collect information so we can provide you and others like you with better Services, helping move more people in crisis from “hot” to “cool.”
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time by stop using the app and emailing us at firstname.lastname@example.org
WHAT PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT - When you choose to message a counselor using the FeelSpace app, we only collect your location, for emergency purpose only. Other than that, the only Personally Identifiable Information that we collect from you through the Services is the stuff you voluntarily provide to us. Some of the types of Personally Identifiable Information that we may request that you disclose to us may include your year of birth, and your gender.
Additionally, if you choose to take a survey on feelspace.org or via a link sent to you following your conversation through our Services, we may ask you about your experience in that conversation. You can totally choose to keep your responses anonymous. It’s your call.
HOW WE USE YOUR PERSONALLY IDENTIFIABLE INFORMATION - We operate the Services in conjunction with interning staff counselors and partner school counselors, Any information, including Personally Identifiable Information that you share with the Services may be viewed by FeelSpace App staff or counselors for quality control, to contact emergency services, or to better assist you with your situation. We may use and share the Personally Identifiable Information that we collect via the Services amongst our employees, Crisis Counselors, agents, and service providers in order to help us operate, analyze, research, develop, deliver, audit, maintain, and improve our products, content, advertising, communications, and the Services. If you provide feedback (using FeelSpace app), that feedback may be shared, anonymously using only your gender and year of birth, with FeelSpace App Staff and mental health professional for research purposes.
DISCLOSURES TO THIRD PARTIES - We care about your mental health. It’s our goal to support you in staying safe and healthy and to do so in the least invasive way possible. In rare cases, this means we might contact law enforcement, state authorities, or emergency services if your messages indicate that you are at imminent risk of death or serious injury (e.g., if you have suicidal desire, a plan, access to means, and an imminent timeline), or if we reasonably believe that disclosure is necessary to prevent a person’s death or serious injury. At that point, we might ask you for some personally identifiable information (such as where you are or what your name is). We understand that this can be disruptive, and it won’t happen unless we think it’s
If the content of your messages leads us to reasonably suspect that you are a victim of emotional/physical abuse or neglect and are 17 years old or younger or a vulnerable dependent adult, we may ask you for certain Personally Identifiable Information. You are of course not required to share this information with us.
Note that FeelSpace App’s staff and Crisis Counselors are located across the United States, and may not be licensed in your state or trained in your state’s law. Other state laws may apply to your communications, and those state laws may not protect your communications to the same degree, or in the same way, as the laws of your state.
NON-PERSONALLY IDENTIFIABLE INFORMATION - We also collect, use, and share non-Personally Identifiable Information, which is data that cannot be directly used to identify or contact you, such as conversation volume, length of conversation, and other related data.
Additionally, after scrubbing and anonymizing data containing your Personally Identifiable Information such that it can no longer be used to personally identify you (rendering it non-Personally Identifiable Information) we also may use and share such anonymized data with market FeelSpace App’s services to third parties. We may collect, use, transfer, and disclose anonymized non-Personally Identifiable Information to third parties for any purpose, including but not limited to improving our Services, generating support for FeelSpace App, or as required by law.
RESEARCHERS - We may put in place a formal process for sharing certain anonymized data (if you have suicidal thoughts, a plan, access to the item or items you would use to complete suicide, and the intent to do it very soon) with researchers at universities and other institutions. We share such anonymized data with trusted researchers when it will result in insights that create a better experience for our users and other people in the mental health field.
USAGE INFORMATION - We may collect and analyze non-personally identifiable information through third-party applications and services, such as Google Analytics, regarding how people use our Services, which may include our website users’ operating system, Internet browser, mobile device, screen resolution, or general usage information such as the number and frequency of our website’s visitors, or which links were clicked. This information helps us improve our website and Services. (For information on Google Analytics, please visit http://www.google.com/policies/privacy/.)
OUTSIDE REFERRALS - Sometimes, we may refer you to another hotline or program. There are some really great programs out there! We will give you their contact info, but we will not give them your contact info. So, it’s up to you if you want to use the referral. If you would like to receive support from other services, please note that different rules may apply to their use or disclosure of Personally Identifiable Information. We don’t control the privacy policies of others. We encourage you to ask questions before you disclose your Personally Identifiable Information to others.
RETENTION OF INFORMATION - FeelSpace App retains data for the purposes described above. We retain Personally Identifiable Information for seven years, and then scrub it to render it anonymous, so it can no longer be used to identify you personally. We retain non-personally identifiable data -- including the data we scrub -- indefinitely, so that we may continue to use it to improve our Services.
HOW WE PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION - FeelSpace App cares about you and the security of your Personally Identifiable Information. We take reasonable security precautions, including encryption, administrative, technical, and physical measures, to protect your Personally Identifiable Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We store all information on servers and we only permit approved FeelSpace App employees and third parties to access those servers pursuant to the practices described above. However, perfect security does not exist anywhere, including for text messaging/SMS data. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that your Personally Identifiable Information or communications with FeelSpace App will never be disclosed in a manner inconsistent with this policy, and make no representations or warranties regarding the sufficiency of our security measures to prevent unauthorized access or interception by third parties.
ACCESS/CHANGES TO PERSONALLY IDENTIFIABLE INFORMATION - You may request that we delete any all Identifiable Information, such as your message transcripts by emailing to email@example.com, after which you will be prompted to confirm your request. We will make reasonable efforts to process requests promptly, but may decline to process requests that are unreasonably repetitive, require unreasonable technical effort, jeopardize the privacy of you or others, are otherwise impractical, or which would conflict with a law enforcement matter. Additionally, we will decline to process requests if we believe preservation of your Identifiable Information is necessary: (A) to comply with the law or in response to a subpoena, court order, government request, or other legal obligations; (B) to protect the interests, rights, safety, or property of FeelSpace App, employees, agents, or volunteers, including but not limited to Counselors; (C) to enforce our Terms; (D) in connection with a sale, merger, or change of control of FeelSpace App or its affiliates, or (E) to address fraud, security, technical issues, or to operate the Services or their infrastructure systems properly.
GOVERNING LAW; INTERNATIONAL USERS - These Terms and the provision of the Services are governed solely by, and shall be interpreted according to, the laws of the State of California. FeelSpace App and you both consent to the exclusive jurisdiction of the state and federal courts located in the city of Fullerton, county of Orange. The Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide will be collected in or transferred to the United States. By using FeelSpace App and/or providing us with your information, you consent to that collection and transfer.
SEVERABILITY; ENTIRE AGREEMENT - If a court finds any provision of these Terms to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible and the remaining Terms shall remain in full force and effect. These Terms constitute the entire agreement between you and FeelSpace App, superseding any other written or oral agreements or understandings. (Basically, the stuff you’re reading now is what you and FeelSpace App agrees to, and even if we later disagree about some words, the rest of the words still stick around.)
If you have any questions or concerns about our Terms or the privacy and security practices described here, please contact: firstname.lastname@example.org. You may also mail a request to us at
261 E Imperial Hwy. #550
Fullerton, CA 92835